Refund policy

Returns & Refunds

We hope you love your purchase from The Bloomin’ Heather Candle Company. If you change your mind, you have the right to cancel your online order within 14 days of receiving it.

Please contact us at thebloominheathercandlecompany@gmail.com within 14 days of receiving your order to let us know that you wish to return an item. You then have a further 14 days to return it to us.

Items should be returned unused and, where possible, in their original packaging. Please take reasonable care of the item while it is in your possession.

For change-of-mind returns, the customer is responsible for the cost of return postage. We recommend obtaining proof of postage.

Damaged, faulty or incorrect items

Please check your order when it arrives and contact us as soon as possible if an item is damaged, faulty or you have received the wrong item. We will work with you to put things right.

Our candle vessels are individually handcrafted. Small variations in colour, pattern, texture and finish, including occasional small air bubbles, are a natural part of the handmade process and make each vessel unique. These characteristics are not considered faults.

Personalised items

Items that have been made to your specifications or clearly personalised cannot normally be returned simply because you have changed your mind. This does not affect your rights if an item is faulty or not as described.

Refunds

Once we receive your return, we will let you know. Where a refund is due, it will be made to your original payment method. Refunds will be processed in accordance with your statutory consumer rights.

Nothing in this policy affects your statutory rights.